Terms of Service

In plain English

You get a license to use Expandigo. You own your content, we own the software. Pay on time, don't abuse the system, and we can both walk away at any time with a 30-day read-only export window.

1. Parties and contracting entity

These Terms of Service (the "Terms") are a binding agreement between you - either an individual or the legal entity you represent ("Customer", "you") - and Huberway LLC, a Wyoming limited liability company, EIN 35-2903558, with registered office at 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, USA ("Huberway", "we", "us", "Expandigo").

By creating an account, subscribing, or otherwise accessing the Service you accept these Terms. If you do not agree, do not use the Service.

2. The Service

Expandigo is a chat-first B2B sales workspace that combines Company Profile, knowledge base, search, agents and playbooks (the "Service"). Features described on expandigo.com are those available at the time of purchase. We may add or improve capabilities; we announce deprecations of material features 90 days in advance, in writing.

3. Accounts and eligibility

You must be at least 18 years old and have authority to bind the entity you represent. You are responsible for credentials, for activity under your account, and for ensuring that invited users comply with these Terms.

4. Your content

You retain all rights in the content you upload, import or create in the Service ("Customer Content"). You grant Huberway a worldwide, non-exclusive, royalty-free license to host, process and display Customer Content solely to provide the Service.

We never use Customer Content to train shared AI models. Details in our Data Processing Agreement.

5. Acceptable use

You agree not to, and not to permit others to:

• Reverse engineer, scrape or systematically extract the Service.
• Use the Service to send spam, process unlawfully obtained data, or target individuals without a valid legal basis.
• Upload malware, infringing content, or content that violates third-party rights.
• Probe, attack or attempt to breach our security controls.
• Resell or white-label the Service without a written agreement.

We may suspend accounts that violate this section, with notice where reasonably possible, immediately for urgent threats.

6. Fees and billing

Subscriptions are billed in advance on a monthly or annual basis in the currency displayed at checkout. Usage-based credits are billed on consumption. Invoices are issued within 5 business days. All fees are exclusive of applicable taxes.

Payments are processed by Stripe, Inc. on our behalf. Failed payments may result in suspension after 7 days and termination after 30 days. You may request a full refund within 14 days of the first paid subscription; afterwards refunds are prorated at our discretion.

7. Privacy and data protection

Huberway acts as data processor of Customer Content and as data controller of account and usage data. Our processing is governed by the Privacy Policy and the Data Processing Agreement, which includes EU Standard Contractual Clauses for international transfers.

8. Service levels and support

We target 99.9% monthly uptime for paid plans, measured excluding scheduled maintenance. Support response times and dedicated SLAs for Enterprise customers are set in the applicable Order Form.

9. Term, termination and data deletion

The agreement begins when you accept these Terms and continues for the subscription period. Either party may terminate for convenience at renewal, or for cause (material breach not cured within 30 days) immediately.

In-platform deletion. You can close your workspace any time from Settings. On termination we move Customer Content to a 30-day read-only export window, then permanently delete it from production systems. Encrypted backups are rotated on a 30-day cycle.

10. Warranties and disclaimers

We warrant that the Service will be provided with reasonable skill and care. Except as expressly stated, the Service is provided "as is" without warranties of merchantability, fitness for a particular purpose or non-infringement. Output generated by AI models is probabilistic; you are responsible for reviewing it before relying on it for material decisions.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues or data. Each party's aggregate liability arising out of or related to these Terms shall not exceed the fees paid by the Customer in the 12 months preceding the claim. This limitation does not apply to liabilities that cannot be limited under applicable law, including gross negligence, wilful misconduct or breach of data protection obligations.

12. Indemnification

Each party shall defend and indemnify the other against third-party claims arising from its material breach of these Terms, subject to the liability cap in section 11.

13. Confidentiality

Each party will protect the other's non-public information with at least the same care it uses for its own confidential information and will not disclose it except to personnel and advisors bound by equivalent obligations.

14. Changes to the Terms

We may update these Terms. Material changes will be announced 30 days in advance via email to workspace administrators. Continued use of the Service after the effective date constitutes acceptance. If you do not agree you may terminate for convenience before the effective date and request a prorated refund.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws rules. Disputes shall be resolved exclusively in the state or federal courts located in Sheridan County, Wyoming, except where mandatory consumer protection laws in the Customer's country grant a different competent forum.

For EU-based Customers, nothing in these Terms limits mandatory consumer rights or the right to lodge a complaint with a competent supervisory authority.

16. Miscellaneous

These Terms, together with the Privacy Policy, the DPA and any Order Form, constitute the entire agreement. If a provision is held unenforceable, the remainder stays in force. Neither party may assign these Terms without the other's consent, except to an affiliate or in connection with a merger or sale of substantially all assets.

17. Contact

Huberway LLC - 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, USA
Legal inquiries: legal@expandigo.com
Billing: billing@expandigo.com